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Ascaso Steel DUO PID Espresso Machine – Dual Thermoblock, Programmable, 120V (Black)

$2,095.00

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The Ascaso Steel DUO is a top-selling favorite for home baristas who want café-quality espresso without leaving the kitchen. Engineered with dual thermoblocks, a PID, volumetric dosing, and a pressure gauge, it gives you precise control over every shot. Compact yet stylish, its vintage-industrial design fits beautifully in kitchens, home offices, or boutique hospitality spaces. Built to last and engineered for barista-level results, the Steel DUO makes every cup a showstopper - morning brunch never looked (or tasted) this good.

Why Choose the Ascaso Steel DUO?

  • Dual thermoblock system for simultaneous brewing & steaming.
  • Programmable PID temperature control for precision shots.
  • Professional 58mm portafilter with walnut wood handle.
  • Compact, durable carbon steel & stainless steel build.
  • Energy-efficient design with 50% lower power use.
  • Available colors: Black, White, Inox (stainless).

Key Features of the Ascaso Steel DUO PID

The Steel DUO has one thermoblock dedicated to coffee and one dedicated to steam. This means dual performance, so you can steam and pull shots, making this the perfect setup for the home barista. The newest version of the Steel DUO PID includes a bevy of professional upgrades, including a dedicated boiler for steam, improved volumetric controls, professional 58mm portafilter size, adjustable over-pressure valve, analog pressure gauge, improved no-burn steam wand, and thermoblock insulation. Advanced features are independent temperature control for the brew and steam thermoblock, pre-infusion, power-saving modes, and single or double-shot programming.

Precision Temperature & Pressure Control (PID + OPV)

  • Precision PID temperature control: Digital display allows adjustment in one-degree increments for exact brewing temperatures.
  • Adjustable OPV (over-pressure valve): Regulate brewing pressure to prevent over-extraction, ensuring every shot is smooth and velvety.
  • Walnut manual steam knob: Gives greater control and power when frothing milk.
  • Advanced no-burn steam wand: Safe and versatile with a single steam tip.
  • Volumetric programmable settings: Pre-infusion, single shot, double shot, and auto-standby make it easy to brew consistently high-quality espresso.
  • Energy-efficient design: Uses up to 50% less energy than a traditional machine, with an estimated annual cost of just $90*. See the full test results here

Durable Build & Professional Components

  • Steel DUO PID body: Manufactured from powder-coated carbon steel and polished stainless steel for a sleek, long-lasting finish.
  • 58mm professional portafilter: Features a real walnut wood handle, combining ergonomic comfort with an elegant design that complements any home kitchen.
  • Precision thermoblock system: Ensures stable, consistent temperatures for perfect espresso extraction.
  • Professional workflow: Dual boilers allow simultaneous brewing and steaming, making it ideal for serious home baristas.
  • Easy maintenance: Removable drip tray, accessible water tank, and cleanable group heads make upkeep simple.
  • Peace of mind: Backed by a 12-month warranty on all products and a 5-year warranty on thermoblock boilers and groups, reflecting the quality and durability of every component.

Steam Performance & Pure Hot Water System

  • Continuous, powerful steam: Aluminum and stainless steel thermoblock delivers unlimited steam at constant pressure for professional performance.
  • Energy-efficient: Thermoblock design ensures stable temperature with minimal energy consumption.
  • Limescale-resistant: Stainless steel circuits prevent buildup, extending the life of your machine.
  • Freshwater for every shot: Each espresso is brewed with fresh water for optimal flavor and consistency.
  • 100% food-safe: AISI 316 stainless steel water circuit prevents metal migration, keeping every cup pure and safe.

Included Accessories & Professional Baskets

The Ascaso Steel DUO comes fully equipped with everything you need to start brewing right away. Included are five professional baskets (traditional 7g, 14g, 18g, and pressurized 7g, 14g), an ESE capsule holder, backflush disc, stainless steel standard shower, aluminum tamper, double portafilter with walnut handle, and a gum filter holder gasket. Also included are a single steam tip, coffee scoop, and shower brush—providing all the essential tools for a complete home espresso experience.

    How the Ascaso Steel DUO Compares to Similar Machines

    Feature Ascaso Steel DUO Breville Dual Boiler Rancilio Silvia Pro X
    Boilers Dual thermoblock Dual stainless steel boilers Dual boilers
    Portafilter 58mm walnut wood 58mm stainless steel/plastic 58mm stainless steel
    PID Control Yes, digital display Yes Yes
    Energy Use ~50% savings Higher Higher
    Design Compact, industrial Bulkier, modern Classic commercial

     

    FAQs About the Ascaso Steel DUO

    Q: Does the Ascaso Steel DUO have a built-in grinder?
    A: No, this model requires a separate grinder. For best results, pair it with a high-quality burr grinder.

    Q: Can I brew and steam at the same time?
    A: Yes, thanks to its dual thermoblock design, you can pull shots while frothing milk simultaneously.

    Q: What’s the difference between a thermoblock and a boiler?
    A: Thermoblocks heat water on demand, reducing scale buildup and energy use. Boilers store heated water but use more energy.

    Q: What warranty does the Steel DUO include?
    A: 12 months general warranty + 5 years on thermoblock boilers and groups.

    Q: Is this machine suitable for beginners?
    A: Yes. With programmable shot settings and a PID, it’s beginner-friendly, but it also has pro-level controls for advanced home baristas.

    About Ascaso – Handcrafted Espresso Machines from Barcelona

    Ascaso is a high-quality brand known for its retro-inspired espresso machines in vibrant colors that brighten any kitchen, as well as its professional-grade machines built for bars and cafés. Based in Barcelona, Spain, Ascaso was founded by a man who spent the first decade of his career making espresso machine spare parts - giving him unmatched expertise in every component. Today, every Ascaso machine is handcrafted with meticulous attention to detail and premium materials, then rigorously tested through a 25-point quality inspection. The result? Espresso machines built with passion, precision, and reliability - making your morning routine not only smoother, but a little cooler too.

    Split

     

    Manufacturer

    Ascaso

    Width

    11 1/8 inches w/ knob, 10.5 inches no knob

    Depth

    12.5 inches/ 17 inches with the portafilter

    Height

    15 inches

    Watts

    2100W

    Volts

    120V

    Plug Type NEMA 5-20, Requires a 20 amp circuit - adaptor included
    Cord Length 50"

    Programmability

    PID, Pre-infusion, Shot Time

    Case Material

    Aluminum

    Boiler Material

    Stainless Steel-lined Aluminum

    Cup Clearance

    3 inches

    Reservoir Size

    48 ounces

    Solenoid Valve

    Yes

    Cup Warmer

    Yes

    Portafilter Size

    58mm

    Available Portafilters

    Bottomless, E.S.E Pods, Pressurized and Non-Pressurized

    Warm-Up: Brew Time

    3:30

    Boiler Design

    Thermoblock Dual Boiler

    Pod Friendly

    Yes - without adaptation

    Water Sources

    Reservoir/Internal Tank

    Auto Shut Off

    Yes

    Auto On

    No

    Pre-Infusion

    Yes

    Material

    Aluminum

    Water Reservoir Material Polycarbonate NSF and FDA approved for food purpose
    Flexible Tube Material Silicone
    Flowmeter Body Material PBT (Arnite) 35%GF NSF compliant
    Intended for Home Use Only This machine is designed for residential use and is not approved for commercial or café settings. Commercial use may void the warranty and create unsafe operating conditions.
    Split

    User Manual

    Warranty

    Terms & Conditions

    Return Policy

    Reseller Guidelines

    Technical Resources

    User Resources





    Description

    The Ascaso Steel DUO is a top-selling favorite for home baristas who want café-quality espresso without leaving the kitchen. Engineered with dual thermoblocks, a PID, volumetric dosing, and a pressure gauge, it gives you precise control over every shot. Compact yet stylish, its vintage-industrial design fits beautifully in kitchens, home offices, or boutique hospitality spaces. Built to last and engineered for barista-level results, the Steel DUO makes every cup a showstopper - morning brunch never looked (or tasted) this good.

    Why Choose the Ascaso Steel DUO?

    • Dual thermoblock system for simultaneous brewing & steaming.
    • Programmable PID temperature control for precision shots.
    • Professional 58mm portafilter with walnut wood handle.
    • Compact, durable carbon steel & stainless steel build.
    • Energy-efficient design with 50% lower power use.
    • Available colors: Black, White, Inox (stainless).

    Key Features of the Ascaso Steel DUO PID

    The Steel DUO has one thermoblock dedicated to coffee and one dedicated to steam. This means dual performance, so you can steam and pull shots, making this the perfect setup for the home barista. The newest version of the Steel DUO PID includes a bevy of professional upgrades, including a dedicated boiler for steam, improved volumetric controls, professional 58mm portafilter size, adjustable over-pressure valve, analog pressure gauge, improved no-burn steam wand, and thermoblock insulation. Advanced features are independent temperature control for the brew and steam thermoblock, pre-infusion, power-saving modes, and single or double-shot programming.

    Precision Temperature & Pressure Control (PID + OPV)

    • Precision PID temperature control: Digital display allows adjustment in one-degree increments for exact brewing temperatures.
    • Adjustable OPV (over-pressure valve): Regulate brewing pressure to prevent over-extraction, ensuring every shot is smooth and velvety.
    • Walnut manual steam knob: Gives greater control and power when frothing milk.
    • Advanced no-burn steam wand: Safe and versatile with a single steam tip.
    • Volumetric programmable settings: Pre-infusion, single shot, double shot, and auto-standby make it easy to brew consistently high-quality espresso.
    • Energy-efficient design: Uses up to 50% less energy than a traditional machine, with an estimated annual cost of just $90*. See the full test results here

    Durable Build & Professional Components

    • Steel DUO PID body: Manufactured from powder-coated carbon steel and polished stainless steel for a sleek, long-lasting finish.
    • 58mm professional portafilter: Features a real walnut wood handle, combining ergonomic comfort with an elegant design that complements any home kitchen.
    • Precision thermoblock system: Ensures stable, consistent temperatures for perfect espresso extraction.
    • Professional workflow: Dual boilers allow simultaneous brewing and steaming, making it ideal for serious home baristas.
    • Easy maintenance: Removable drip tray, accessible water tank, and cleanable group heads make upkeep simple.
    • Peace of mind: Backed by a 12-month warranty on all products and a 5-year warranty on thermoblock boilers and groups, reflecting the quality and durability of every component.

    Steam Performance & Pure Hot Water System

    • Continuous, powerful steam: Aluminum and stainless steel thermoblock delivers unlimited steam at constant pressure for professional performance.
    • Energy-efficient: Thermoblock design ensures stable temperature with minimal energy consumption.
    • Limescale-resistant: Stainless steel circuits prevent buildup, extending the life of your machine.
    • Freshwater for every shot: Each espresso is brewed with fresh water for optimal flavor and consistency.
    • 100% food-safe: AISI 316 stainless steel water circuit prevents metal migration, keeping every cup pure and safe.

    Included Accessories & Professional Baskets

    The Ascaso Steel DUO comes fully equipped with everything you need to start brewing right away. Included are five professional baskets (traditional 7g, 14g, 18g, and pressurized 7g, 14g), an ESE capsule holder, backflush disc, stainless steel standard shower, aluminum tamper, double portafilter with walnut handle, and a gum filter holder gasket. Also included are a single steam tip, coffee scoop, and shower brush—providing all the essential tools for a complete home espresso experience.

      How the Ascaso Steel DUO Compares to Similar Machines

      Feature Ascaso Steel DUO Breville Dual Boiler Rancilio Silvia Pro X
      Boilers Dual thermoblock Dual stainless steel boilers Dual boilers
      Portafilter 58mm walnut wood 58mm stainless steel/plastic 58mm stainless steel
      PID Control Yes, digital display Yes Yes
      Energy Use ~50% savings Higher Higher
      Design Compact, industrial Bulkier, modern Classic commercial

       

      FAQs About the Ascaso Steel DUO

      Q: Does the Ascaso Steel DUO have a built-in grinder?
      A: No, this model requires a separate grinder. For best results, pair it with a high-quality burr grinder.

      Q: Can I brew and steam at the same time?
      A: Yes, thanks to its dual thermoblock design, you can pull shots while frothing milk simultaneously.

      Q: What’s the difference between a thermoblock and a boiler?
      A: Thermoblocks heat water on demand, reducing scale buildup and energy use. Boilers store heated water but use more energy.

      Q: What warranty does the Steel DUO include?
      A: 12 months general warranty + 5 years on thermoblock boilers and groups.

      Q: Is this machine suitable for beginners?
      A: Yes. With programmable shot settings and a PID, it’s beginner-friendly, but it also has pro-level controls for advanced home baristas.

      About Ascaso – Handcrafted Espresso Machines from Barcelona

      Ascaso is a high-quality brand known for its retro-inspired espresso machines in vibrant colors that brighten any kitchen, as well as its professional-grade machines built for bars and cafés. Based in Barcelona, Spain, Ascaso was founded by a man who spent the first decade of his career making espresso machine spare parts - giving him unmatched expertise in every component. Today, every Ascaso machine is handcrafted with meticulous attention to detail and premium materials, then rigorously tested through a 25-point quality inspection. The result? Espresso machines built with passion, precision, and reliability - making your morning routine not only smoother, but a little cooler too.

      Split

       

      Manufacturer

      Ascaso

      Width

      11 1/8 inches w/ knob, 10.5 inches no knob

      Depth

      12.5 inches/ 17 inches with the portafilter

      Height

      15 inches

      Watts

      2100W

      Volts

      120V

      Plug Type NEMA 5-20, Requires a 20 amp circuit - adaptor included
      Cord Length 50"

      Programmability

      PID, Pre-infusion, Shot Time

      Case Material

      Aluminum

      Boiler Material

      Stainless Steel-lined Aluminum

      Cup Clearance

      3 inches

      Reservoir Size

      48 ounces

      Solenoid Valve

      Yes

      Cup Warmer

      Yes

      Portafilter Size

      58mm

      Available Portafilters

      Bottomless, E.S.E Pods, Pressurized and Non-Pressurized

      Warm-Up: Brew Time

      3:30

      Boiler Design

      Thermoblock Dual Boiler

      Pod Friendly

      Yes - without adaptation

      Water Sources

      Reservoir/Internal Tank

      Auto Shut Off

      Yes

      Auto On

      No

      Pre-Infusion

      Yes

      Material

      Aluminum

      Water Reservoir Material Polycarbonate NSF and FDA approved for food purpose
      Flexible Tube Material Silicone
      Flowmeter Body Material PBT (Arnite) 35%GF NSF compliant
      Intended for Home Use Only This machine is designed for residential use and is not approved for commercial or café settings. Commercial use may void the warranty and create unsafe operating conditions.
      Split

      User Manual

      Warranty

      Terms & Conditions

      Return Policy

      Reseller Guidelines

      Technical Resources

      User Resources





      Why Buy From Us

      We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at [insert business name].

      But first, you should definitely hear from our customers here.

      • Free Shipping USA wide. No extra charges. Ever.

      • Price Match Guarantee. Best prices online guaranteed.

      • 30 Day Easy Returns. No happy with your product, we'll take it back no questions asked.

      • Great Service. We pride ourselves on the best service, anywhere.

      • Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But is there is ever something wrong, we'll fix it.

      Shipping

      Shipping is FREE on all orders to customers within United States.

      We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

      Want to know about our Returns Policy? Read more here.

      Order Confirmation:

      As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

      As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.  If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.  

      If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

      Order Shipment:

      If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

      We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

      If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at [email address].

      International Orders:

      Please be aware that our products are made specifically for the [country of sale] market. This means that they require a [choose 110V or 240V] electrical system to function correctly. 

      Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to [country of sale] standards.

      We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

      If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

      Damages:

      Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

      If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

      If your item(s) do arrived damaged please send photos to sales@boilerandbloom.com, then visit our Returns page and place your return claim online.

      Description

      The Ascaso Steel DUO is a top-selling favorite for home baristas who want café-quality espresso without leaving the kitchen. Engineered with dual thermoblocks, a PID, volumetric dosing, and a pressure gauge, it gives you precise control over every shot. Compact yet stylish, its vintage-industrial design fits beautifully in kitchens, home offices, or boutique hospitality spaces. Built to last and engineered for barista-level results, the Steel DUO makes every cup a showstopper - morning brunch never looked (or tasted) this good.

      Why Choose the Ascaso Steel DUO?

      • Dual thermoblock system for simultaneous brewing & steaming.
      • Programmable PID temperature control for precision shots.
      • Professional 58mm portafilter with walnut wood handle.
      • Compact, durable carbon steel & stainless steel build.
      • Energy-efficient design with 50% lower power use.
      • Available colors: Black, White, Inox (stainless).

      Key Features of the Ascaso Steel DUO PID

      The Steel DUO has one thermoblock dedicated to coffee and one dedicated to steam. This means dual performance, so you can steam and pull shots, making this the perfect setup for the home barista. The newest version of the Steel DUO PID includes a bevy of professional upgrades, including a dedicated boiler for steam, improved volumetric controls, professional 58mm portafilter size, adjustable over-pressure valve, analog pressure gauge, improved no-burn steam wand, and thermoblock insulation. Advanced features are independent temperature control for the brew and steam thermoblock, pre-infusion, power-saving modes, and single or double-shot programming.

      Precision Temperature & Pressure Control (PID + OPV)

      • Precision PID temperature control: Digital display allows adjustment in one-degree increments for exact brewing temperatures.
      • Adjustable OPV (over-pressure valve): Regulate brewing pressure to prevent over-extraction, ensuring every shot is smooth and velvety.
      • Walnut manual steam knob: Gives greater control and power when frothing milk.
      • Advanced no-burn steam wand: Safe and versatile with a single steam tip.
      • Volumetric programmable settings: Pre-infusion, single shot, double shot, and auto-standby make it easy to brew consistently high-quality espresso.
      • Energy-efficient design: Uses up to 50% less energy than a traditional machine, with an estimated annual cost of just $90*. See the full test results here

      Durable Build & Professional Components

      • Steel DUO PID body: Manufactured from powder-coated carbon steel and polished stainless steel for a sleek, long-lasting finish.
      • 58mm professional portafilter: Features a real walnut wood handle, combining ergonomic comfort with an elegant design that complements any home kitchen.
      • Precision thermoblock system: Ensures stable, consistent temperatures for perfect espresso extraction.
      • Professional workflow: Dual boilers allow simultaneous brewing and steaming, making it ideal for serious home baristas.
      • Easy maintenance: Removable drip tray, accessible water tank, and cleanable group heads make upkeep simple.
      • Peace of mind: Backed by a 12-month warranty on all products and a 5-year warranty on thermoblock boilers and groups, reflecting the quality and durability of every component.

      Steam Performance & Pure Hot Water System

      • Continuous, powerful steam: Aluminum and stainless steel thermoblock delivers unlimited steam at constant pressure for professional performance.
      • Energy-efficient: Thermoblock design ensures stable temperature with minimal energy consumption.
      • Limescale-resistant: Stainless steel circuits prevent buildup, extending the life of your machine.
      • Freshwater for every shot: Each espresso is brewed with fresh water for optimal flavor and consistency.
      • 100% food-safe: AISI 316 stainless steel water circuit prevents metal migration, keeping every cup pure and safe.

      Included Accessories & Professional Baskets

      The Ascaso Steel DUO comes fully equipped with everything you need to start brewing right away. Included are five professional baskets (traditional 7g, 14g, 18g, and pressurized 7g, 14g), an ESE capsule holder, backflush disc, stainless steel standard shower, aluminum tamper, double portafilter with walnut handle, and a gum filter holder gasket. Also included are a single steam tip, coffee scoop, and shower brush—providing all the essential tools for a complete home espresso experience.

        How the Ascaso Steel DUO Compares to Similar Machines

        Feature Ascaso Steel DUO Breville Dual Boiler Rancilio Silvia Pro X
        Boilers Dual thermoblock Dual stainless steel boilers Dual boilers
        Portafilter 58mm walnut wood 58mm stainless steel/plastic 58mm stainless steel
        PID Control Yes, digital display Yes Yes
        Energy Use ~50% savings Higher Higher
        Design Compact, industrial Bulkier, modern Classic commercial

         

        FAQs About the Ascaso Steel DUO

        Q: Does the Ascaso Steel DUO have a built-in grinder?
        A: No, this model requires a separate grinder. For best results, pair it with a high-quality burr grinder.

        Q: Can I brew and steam at the same time?
        A: Yes, thanks to its dual thermoblock design, you can pull shots while frothing milk simultaneously.

        Q: What’s the difference between a thermoblock and a boiler?
        A: Thermoblocks heat water on demand, reducing scale buildup and energy use. Boilers store heated water but use more energy.

        Q: What warranty does the Steel DUO include?
        A: 12 months general warranty + 5 years on thermoblock boilers and groups.

        Q: Is this machine suitable for beginners?
        A: Yes. With programmable shot settings and a PID, it’s beginner-friendly, but it also has pro-level controls for advanced home baristas.

        About Ascaso – Handcrafted Espresso Machines from Barcelona

        Ascaso is a high-quality brand known for its retro-inspired espresso machines in vibrant colors that brighten any kitchen, as well as its professional-grade machines built for bars and cafés. Based in Barcelona, Spain, Ascaso was founded by a man who spent the first decade of his career making espresso machine spare parts - giving him unmatched expertise in every component. Today, every Ascaso machine is handcrafted with meticulous attention to detail and premium materials, then rigorously tested through a 25-point quality inspection. The result? Espresso machines built with passion, precision, and reliability - making your morning routine not only smoother, but a little cooler too.

        Split

         

        Manufacturer

        Ascaso

        Width

        11 1/8 inches w/ knob, 10.5 inches no knob

        Depth

        12.5 inches/ 17 inches with the portafilter

        Height

        15 inches

        Watts

        2100W

        Volts

        120V

        Plug Type NEMA 5-20, Requires a 20 amp circuit - adaptor included
        Cord Length 50"

        Programmability

        PID, Pre-infusion, Shot Time

        Case Material

        Aluminum

        Boiler Material

        Stainless Steel-lined Aluminum

        Cup Clearance

        3 inches

        Reservoir Size

        48 ounces

        Solenoid Valve

        Yes

        Cup Warmer

        Yes

        Portafilter Size

        58mm

        Available Portafilters

        Bottomless, E.S.E Pods, Pressurized and Non-Pressurized

        Warm-Up: Brew Time

        3:30

        Boiler Design

        Thermoblock Dual Boiler

        Pod Friendly

        Yes - without adaptation

        Water Sources

        Reservoir/Internal Tank

        Auto Shut Off

        Yes

        Auto On

        No

        Pre-Infusion

        Yes

        Material

        Aluminum

        Water Reservoir Material Polycarbonate NSF and FDA approved for food purpose
        Flexible Tube Material Silicone
        Flowmeter Body Material PBT (Arnite) 35%GF NSF compliant
        Intended for Home Use Only This machine is designed for residential use and is not approved for commercial or café settings. Commercial use may void the warranty and create unsafe operating conditions.
        Split

        User Manual

        Warranty

        Terms & Conditions

        Return Policy

        Reseller Guidelines

        Technical Resources

        User Resources





        Why Buy From Us

        We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at [insert business name].

        But first, you should definitely hear from our customers here.

        • Free Shipping USA wide. No extra charges. Ever.

        • Price Match Guarantee. Best prices online guaranteed.

        • 30 Day Easy Returns. No happy with your product, we'll take it back no questions asked.

        • Great Service. We pride ourselves on the best service, anywhere.

        • Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But is there is ever something wrong, we'll fix it.

        Shipping

        Shipping is FREE on all orders to customers within United States.

        We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

        Want to know about our Returns Policy? Read more here.

        Order Confirmation:

        As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

        As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.  If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.  

        If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

        Order Shipment:

        If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

        We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

        If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at [email address].

        International Orders:

        Please be aware that our products are made specifically for the [country of sale] market. This means that they require a [choose 110V or 240V] electrical system to function correctly. 

        Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to [country of sale] standards.

        We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

        If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

        Damages:

        Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

        If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

        If your item(s) do arrived damaged please send photos to sales@boilerandbloom.com, then visit our Returns page and place your return claim online.